Support

Forge is designed to mostly support itself — but we're here when you need us.

Common Questions

Forge won't start / I get a black screen

Usually a Python environment issue. From your Forge directory, run:

python -m forge

If that fails, check that your .venv is activated and dependencies are installed:

pip install -e .

On Windows, make sure you're using the venv Python, not the system stub:

.venv\Scripts\python.exe -m forge
Forge says I have a Community license but I paid for Pro/Power

Download your passport file from the Dashboard Settings tab, then activate it by running /license activate passport.json inside Forge.

Once activated, run /license status to verify your license tier.

How do I activate on a new machine?

Download your passport file from the Dashboard Settings tab, transfer it to the new machine, and run /license activate passport.json. If you're out of seats, use /puppet generate DeviceName to create a puppet license, or email us for a seat transfer.

Ollama isn't connecting

Make sure Ollama is running before starting Forge:

ollama serve

Then confirm your model is pulled:

ollama pull qwen2.5-coder:14b

Forge connects to Ollama at http://localhost:11434 by default. If you're running Ollama on a different port, update ollama_host in ~/.forge/config.yaml.

How do I get a refund?

See our Refund Policy. Licenses are non-refundable after activation. If something isn't working and we can't fix it within 14 days, we'll make it right. Email us with your order ID.

Can I transfer my license to someone else?

Licenses are personal and non-transferable per our Terms of Service. Seats can be moved between your own machines — email us for a seat transfer.

Is my code sent anywhere?

No. With local AI (Ollama, default), your code never leaves your machine. Telemetry is disabled by default. See our Privacy Policy for the full breakdown.

How do I update Forge?

From inside Forge, run /update. This pulls the latest version from the Origin repository and restarts. Or manually: git pull && pip install -e .

Where is my config / passport / genome stored?
  • Config: ~/.forge/config.yaml
  • Passport: ~/.forge/passport.json
  • Genome: ~/.forge/genome/
  • Memory: ~/.forge/memory/
Forge is slow — how do I speed it up?

Performance depends almost entirely on your GPU. Recommendations:

  • Use qwen2.5-coder:14b (recommended) or drop to 7b on lower VRAM
  • Keep Ollama and Forge on the same machine — no network overhead
  • Close other GPU-heavy applications while Forge is running
  • Enable Flash Attention in Ollama if your GPU supports it

Still need help?

Or email directly: support@forge-nc.dev